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Happy Holidays!

Dear DRG Family,

As we approach the end of another remarkable year, I find myself reflecting on the incredible journey we’ve undertaken together as a company. The holiday season is the perfect time to express my deepest gratitude and share my immense pride in each and every one of you.

This year has been nothing short of extraordinary, filled with challenges that we faced head-on and triumphs that we celebrated together. As President & CEO, I am incredibly proud of the hard work, dedication, and resilience that each member of the DRG family has demonstrated day in and day out.

Our commitment to excellence has propelled us to new heights such as adding 24 restaurants to our San Diego market, placing us as the largest Taco Bell franchisee by sales volume. We’re on track to becoming one of the top 10 largest restaurant companies in the country. From the frontline teams in our restaurants to the support staff in our offices, it’s your collective efforts that have made this success possible.

As we take a moment to celebrate the holiday season with our loved ones, let’s also reflect on the milestones we’ve achieved as a company. Your hard work, passion, and commitment have not gone unnoticed, and I want to extend my heartfelt thanks for your contributions to our shared success.

Looking ahead, I am excited about the possibilities that the future holds for DRG. With a team as talented and dedicated as ours, I am confident that we will continue to achieve great things in the coming year.

Wishing you and your loved ones a joyous holiday season filled with laughter, warmth, and well-deserved relaxation. Thank you for being an integral part of the DRG family and for making this year a truly memorable one.

Cheers to our continued success!

Warm regards,
SG Ellison
President & CEO

DRG LEADERSHIP SUMMIT: THAT’S A WRAP!

You came, you saw and now we’re conquering ambitious goals together! Our most recent DRG Leadership Summit in Las Vegas was another invigorating gathering of 160 of our most dedicated leaders and staff personnel. Inspired by the Summer Olympics and athletic endurance, we’ve called upon all of you to elevate your game in 2024!

SUMMIT HIGHLIGHTS

  • Celebration with 5-time Olympic Water Polo Champion, Jesse Smith;
  • Comments by Taco Bell’s Taylor Montgomery, Chief Marketing Officer, and Melissa Friebe, Chief Insights Officer;
  • Pinning of the second round of Women’s Leadership Network (WLN) inductees;
  • Comments by Deryk Engelland, former professional hockey player for the Golden Knights; and
  • Recognition of our company’s 2024 award winners.

GET TO KNOW THE NEW WOMEN’S LEADERSHIP NETWORK

Originally launched as the Women in Leadership Initiative (WIL) in 2023, the aptly renamed Women’s Leadership Network (WLN) welcomed its second cohort at DRG’s annual Summit. And with overwhelming interest, we more than doubled the size of this group!

DRG is dedicated to developing the women of DRG into strong leaders.

The WLN was created to promote more diversity in the workplace and more specifically, at the leadership table. The end goal is to empower more DRG women to keep confidently climbing upward in their careers.

“This past year, women really felt that we cared — that they were heard and understood.”

-Sierra Burk, WLN co-founder and Communications & Media Manager

The WLN is open to DRG Area Coaches and above, and office personnel (previous cohorts may also reapply). This year’s application period is now closed; it will reopen in February 2025.

RAISE MORE MONEY THAN EVER WITH DRG CARES

MID-YEAR INSIGHTS FROM OUR EXECS

Behind great companies are strong leaders who know how to build up the base. After much growth here at DRG, this year is all about getting everything in sync — “having all of our operations continue to elevate and shine,” as President and CEO SG Ellison eloquently shares. This, while celebrating DRG’s leadership in growth and innovation.

Find out what excites our execs and let’s go for the gold! Enjoy this mid-year message from Jason Dunn, VP of Ops Excellence; SG; COO Todd Kelly; CFO Ben Marmor; Tom Douglas, Chief Restaurant Officer; and Deb Wendorf, Sr. VP of Human Resources.

SPRING HAS ARRIVED

Dear Team,

The start of the year has come and gone, and we’re moving at full speed into summer. I want to pause for a moment, though, and express my sense of pride and gratitude for the tremendous work you’ve all put in over the past few months. It has been nothing short of extraordinary to witness the energy, dedication, teamwork and sheer determination displayed across all departments. Even amidst a challenging sales landscape this year, DRG’s innovation and creative spirit is at an all-time high.

I am continually inspired by the dedication each of you has poured into launching our new food items such as the new Cantina Chicken Menu and Cravings Value Menu, while maintaining excellent operations. Our collaboration is also at an all-time high with the formation of our new Ops Excellence Department, led by Tom Douglas and Jason Dunn. This RSC-based team was formed to create unity across all DRG departments and work together to find ways to support the field teams. One initiative that will be essential in improving the way we operate moving forward is the upcoming MyDRG intranet which promises to revolutionize workplace efficiency by serving as a comprehensive one-stop shop for all work-related needs, including your Workday, operations applications and essential communications.

Additionally, 2024 has already brought milestones such as the one-year anniversary of the Women’s Leadership Network (WLN) and the launch of our new employee health and well-being program, DRG Thrives. These initiatives demonstrate our unwavering dedication to fostering a supportive and inclusive work environment. At this year’s Olympic-inspired Summit, we shared our company goals, one of which is regarding turnover. We set out to reduce our turnover percentage to be below 140% and I’m happy to report that DRG is at 66% total combined turnover! The DRG family has shone brightly with six Golden Bell winners and one Golden Bell Area Coach, displaying our talent and drive for success. Not to mention, because of your Round Up efforts, we were able to give out $120,000 in Live Más Scholarships to 11 employees and over $2.5 million in community grants!

While we celebrate our successes, let us also stay mindful of our progress against other 2024 targets, including raising $3.2 million for Round Up and $250,000 for DRG Cares; having 71% of restaurants above brand average for 5-Star; achieving over $115 in EBIDTA; securing above 8% in sales comp and below 7% for outliers in each market; and qualifying 12 General Managers to be Golden Bell winners next year!

Together, let’s elevate our game and finish the year strong.

Thank you for your hard work, dedication and passion. Here’s to a future filled with continued success and growth.

Warm regards,
SG Ellison
President & CEO

DRG LEADERSHIP SUMMIT: THAT’S A WRAP!

You came, you saw, and now we’re conquering ambitious goals together! Our most recent DRG Leadership Summit in Las Vegas was another invigorating gathering of 160 dedicated leaders. Inspired by the Summer Olympics and athletic endurance, we’ve called upon all of you to “Elevate Your Game” in 2024!

GET TO KNOW THE NEW WOMEN’S LEADERSHIP NETWORK (WLN)

The DRG Women’s Leadership Network (originally launched as Women in Leadership (WIL) in 2023), embraces its second year of operation. The newly formed program focused on creating a a space for women to connect and grow from one another, caught like wildfire during the first year of inception and is now considered a vital arm of the company. The Women’s Leadership Network (WLN) welcomed the new 2024 class of members at DRG’s annual Leadership Summit in March. We’re proud to say that network recruitment was met with overwhelming interest, and we doubled the size of the cohort!

The WLN was created to promote more diversity in the workplace specifically at the leadership table. The end goal is to empower more DRG women to keep confidently climbing upward in their careers.

The WLN is open to DRG Area Coaches and above, and office personnel (previous cohorts may also reapply). This year’s application period is now closed but will reopen in February 2025.

HELP US RAISE $250,000 for DRG CARES TO SUPPORT CO-WORKERS IN CRISIS

At Diversified Restaurant Group, we pride ourselves on being more than just a place to work; we are a community, a family that supports one another through thick and thin. Since 2017, we’ve given out $500,000 in grants through our company fund DRG Cares and supported more than 400 employees who were facing financial crises after experiencing a traumatic event. See how the fund has impacted our employees by clicking on the video below.

DRG Cares allows us to create a safety net that extends beyond the workplace, ensuring no team member faces life’s challenges alone.

Employees can apply for a grant of up to $2,000 if they are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship. See the grant qualifications and how to apply for a grant in the FAQ linked HERE. Whether you need financial assistance facing a medical emergency, a natural disaster or a personal crisis, DRG Cares stands ready to lend a helping hand when it’s needed most.

Today, you are personally invited to join us in making a real difference in the lives of your fellow team members by making an ongoing donation of just $1 per paycheck* via a recurring paycheck deduction. That comes out to just $26 a year — a tiny fraction of income — but when combined with the donations of others, it has the power to transform lives. If every DRG employee participates, we could raise well over $200,000! The best part, DRG Chairman David Grieve and President & CEO SG Ellison have committed to matching donations dollar for dollar up to $100,000!

Watch them go “on the record” with this commitment below! If you can’t give a dollar right now, please know that every penny counts.

You can easily set up automatic paycheck deductions or make a one-time donation in Workday by following the steps below. PLUS every donation is tax-deductible!

  1. Log in to Workday on your browser or mobile app.
  2. Under your Workday Main Menu, visit DRG Benefits & Pay.
  3. In the side menu (top right corner on mobile), go to Pay and click “Voluntary Deductions.”
  4. Press “Add” or the “+” sign, then select “DRG Cares” in the Deduction field. Enter the amount you wish to contribute and you’re all set!

*Donations are tax-deductible.

Area Coaches, please ensure the Dollar for DRG Cares flyer is hung in every restaurant. Click HERE to print and download the poster.

MID-YEAR INSIGHTS FROM OUR EXECS

Behind great companies are strong leaders who know how to build up the base. After much growth here at DRG, this year is all about getting everything in sync — “having all of our operations continue to elevate and shine,” as President and CEO SG Ellison eloquently shares. This, while celebrating DRG’s leadership in growth and innovation.

Find out what excites our execs and let’s go for the gold! Enjoy this mid-year message from SG Ellison, CEO & President; Todd Kelly, COO; Tom Douglas, Chief Restaurant Officer; Ben Marmor, CFO; Deb Wendorf, Sr. VP of Human Resources; and Jason Dunn, VP of Ops Excellence.

DRG’S IMPACT ON THE COMMUNITIES WE SERVE

We pride ourselves on providing the highest quality food and experiences to our communities, but we also serve those communities in other ways. This year, we have helped grant over $2.5 million to organizations in our markets through the Taco Bell Foundation. Some of the largest of those grants given were $50,000 to Big Brothers Big Sisters (BBBS) of Southern Nevada and $50,000 to BBBS of the Bay Area, and $125,000 to the Boys and Girls Club of Southern Nevada.

Your relentless passion for Round Up continues to support the communities we serve while upholding our company’s mission!

Say hello to our newest benefit, Permit a Pet!

Are you a pet owner? We’re proud to announce our affiliation with Permit a Pet, a new DRG benefit that will allow you to live and travel with your pet for less! No more fretting over complicated paperwork, navigating uncertain regulations or paying crazy fees. Permit a Pet makes the process of getting a permit easier, ensuring that your furry friend(s) can qualify as Emotional Support Animals & Psychiatric Service Dogs. Visit http://www.permitapet.com to find a plan and start saving!

To see our full suite of benefits, you can reach out to benefits@drgfood.com.

Happy ONE-year anniversary to Arby’s Pahrump!

Pahrump is one of six DRG Arby’s restaurants with over $2 million in sales in 2023! The location came close to reaching the opening week sales record set by Arby’s Fairbanks and surpassed Fairbanks in number of transactions by almost 2,000, reaching more than 7,000! Great job to the team and leader Brent Josserand for driving sales and excellent operations! Here’s to many more successful years!

¡Felices Fiestas!

Querida familia DRG,

A medida que nos acercamos al final de otro año extraordinario, reflexiono sobre el increíble viaje que hemos emprendido juntos como empresa. Las fiestas navideñas son el momento perfecto para expresar mi más profunda gratitud y compartir mi inmenso orgullo por todos y cada uno de ustedes.

Este año ha sido extraordinario, lleno de retos a los que nos hemos enfrentado y de triunfos que hemos celebrado juntos. Como Presidente & CEO, estoy increíblemente orgulloso del duro trabajo, la dedicación y la resistencia que cada miembro de la familia DRG ha demostrado día tras día.

Nuestro compromiso con la excelencia nos ha impulsado a nuevas cotas, como la incorporación de 24 restaurantes a nuestro mercado de San Diego, lo que nos sitúa como el mayor franquiciado de Taco Bell por volumen de ventas. Vamos en camino de convertirnos en una de las 10 mayores empresas de restauración del país. Desde los equipos de primera línea de nuestros restaurantes hasta el personal de apoyo de nuestras oficinas, son sus esfuerzos colectivos los que han hecho posible este éxito.

Mientras nos tomamos un momento para celebrar las fiestas con nuestros seres queridos, reflexionemos también sobre los hitos que hemos alcanzado como empresa. Su duro trabajo, pasión y compromiso no han pasado desapercibidos, y quiero expresaros mi más sincero agradecimiento por su contribución a nuestro éxito común.

De cara al futuro, estoy entusiasmado con las posibilidades que ofrece el DRG. Con un equipo de tanto talento y dedicación como el nuestro, estoy seguro de que seguiremos logrando grandes cosas el año que viene.

Le deseamos a usted y a sus seres queridos unas felices fiestas llenas de risas, amabilidad y merecido descanso. Gracias por ser parte integrante de la familia DRG y por hacer de este año un año verdaderamente memorable.

¡Salud por nuestro éxito continuado!

Saludos cordiales,
SG Ellison
Presidente & CEO

Resumen del año 2023

Video de find de año de Mike y Mark

2023 DRG Destacado:

Velada de Cantina F1 recaudó $75,000 para la Fundación Taco Bell

En nuestro mercado de Las Vegas, la F1 estrenó su primera carrera en el Strip de Las Vegas, que además tuvo lugar justo enfrente de nuestra Cantina Este año, el DRG se asoció con la Fundación Taco Bell para organizar una emocionante fiesta en la que todos los beneficios de las entradas se destinaron generosamente a la fundación, por un total de $75,000. La ubicación única de nuestra Cantina proporcionó un asiento de primera fila incomparable para la emoción de la alta velocidad. Con el chirrido de los neumáticos y el rugido de los motores como telón de fondo, brindamos con tacos y cervezas con la empresa Taco Bell, estimados franquiciados y nuestro entregado equipo, creando una noche inolvidable de carreras y filantropía.

¡NUEVO! Ghost Kitchen Taco Bell

Estamos muy contentos de compartir que DRG abrió el primer Ghost Kitchen Taco Bell dentro de Cloud Kitchens’ Charter Oak Food Pickup- una cocina fantasma del Área de la Bahía que se especializa en el servicio de entrega- en 90 Charter Oak Ave, San Francisco, CA, 94124. Esta es la única cocina fantasma de la marca Taco Bell Charter Oak Ghost Kitchen utiliza la tecnología más avanzada de Cloud Kitchens para satisfacer los pedidos de forma rápida y eficaz. Esto demuestra nuestra continua dedicación a la búsqueda de soluciones innovadoras para la entrega. Los clientes pueden pedir comida a domicilio a través de la aplicación de Taco Bell o de su plataforma de reparto favorita: DoorDash, Uber Eats, Grubhub o Postmates. Estamos encantados de dar la bienvenida a este nuevo restaurante y queremos reconocer el duro trabajo realizado para hacerlo posible. ¡Gran trabajo!

Q4 Aperturas de Tiendas

90 Charter Oak,
San Fransisco CA
3030 Van Brunt,
Kansas City MO
910 East Vista Way,
Vista CA
15498 State Ave.,
Basehor KS
14083 Limonite Ave,
Eastvale CA

¡La familia DRG creció con la adquisición de St. Mar!

Nuestra adquisición en St. Mar de 23 restaurantes en los condados de San Diego y Riverside fue un logro fundamental para DRG este año. Una vez más, ¡gracias a los empleados de DRG que fueron esenciales en el éxito de la incorporación y transición de los nuevos miembros del equipo! Desde la adquisición el verano pasado, DRG ha sentido un impacto significativo del creciente grupo de personas talentosas que operan nuestro negocio. Con nuevos talentos, podemos seguir subiendo el listón cada año. El cielo es el límite de lo que podemos lograr como un equipo, un sueño, un DRG.

AM & Lista de promoción de GM

Alfredo Lugo Lopez, #30761, AM
Alondra Martinez, #30785, AM
Amaya Hernandez, #37462, AM
Angeles Rodriguez, #30752, AM
Araceli Zurita Melchor, #30794, AM
Arcadia Mariles, #30775, GM
Arlin Najera Ortega, #39786, GM
Ashley Langston, #39839, GM
Aspen Paine, #34397, AM
Aylin Lopez, #30742, GM
Berenice Armenta, #39798, GM
Bradford Worsham, #34403, AM
Brandon Rivera, #39835,GM
Brittany Pixley, 34388, GM
Carmela Mcneal, #39828, GM
Chad Fanning, #37174, GM
Chantal Childress, #35239, GM
Christina Pridemore, #31888, GM
Crystal Guzman, #39821, AM
Daniel House, #31876, AM
Daniel Johns, #31861, GM
Danny Ceballos, #39830, GM
David Cortez, #39857, AM
Dennis Rhodes, #34407, AM
Eddie Baron, #36242, GM

Edwin Lal, #30808, AM
Eli Ramirez, #30765, AM
Elias Roblero Gonzalez, #31918, GM
Elijeo Ojeda, #39804, GM
Erika Osorio, #30771, AM
Fernando Beltran, #39795, AM
Francisca Martinez, #30780, GM
Frankie Hernandez, #39845, AM
Gerardo Morales, #39807, GM
Giovanni Saligan-Munoz , #31531, GM
Guadalupe Serrato, #41607, GM
Guillermina Hernandez, #34019, GM
Hailey Johnny-Callens, #31908, AM
Isela Castro, #39841, GM
Janette Hightower, #36456, AM
Jazmin Vega Arevalo, #39799, AM
Jennifer Alba, #31888, AM
Jesus Blesa, #39846, AM
Jonathon Porter , #37172, AM
Jorge Rangel, #30766, AM
Julie Stepps, #32295, AM
Justin Sykes, #35240, AM
Karla Pitts, #39841, AM
Kayla Holt, #35243, GM
Kristin Harston, #39850, AM
Kristine Gonzales, #41597, GM

Lashantay Roberts, #34417, G
Leona Guerrero, #34380, GM
Levelle Gonzalez, #31868, GM
Linda Oneal, #35241, AM
Luis Diaz, #30786, AM
Marco Ramirez, #30799, GM
Marcos Salazar, #39804, AM
Maria Arteaga, #39849, AM
Maria Del Rosario Ramirez, #39855, AM
Markisha Rimmer, #34379, AM
Mary Joy Barrera, #31685, AM
Matthew Nzueni, #35239, AM
Meghan Parker, #35240, AM
Michael Kallenbach, #35245, GM
Nadia Orozco, #39806, AM
Nereo Alvarez, #39842, GM
Orville Hemady, #31900, GM
Ramon Rivera, #38783, AM
Ricardo Lumbreras, #32295, GM
Robin Mcginnis, #40343, AM
Samantha Gonzales, #38730, AM
Sierra Wyatt, #34388, AM
Tejinder Kaur, #30811, GM
Tiffany Mcbride, #31899, GM
Tiffany Nevels, #34405, GM
Tristan Montiel, #39789, AM

¡No te pierdas ni un minuto de Recursos Humanos!

Gestión de fin de año de limpieza

Asegúrese de que su información personal, como su teléfono, correo electrónico y dirección postal, esté actualizada en Workday. Usamos esta información para enviar formularios 1095 y W2 y comunicarnos con usted sobre su elegibilidad para recibir beneficios.

¡Salud por un increíble 2023 juntos!

Happy Holidays!

Dear DRG Family,

As we approach the end of another remarkable year, I find myself reflecting on the incredible journey we’ve undertaken together as a company. The holiday season is the perfect time to express my deepest gratitude and share my immense pride in each and every one of you.

This year has been nothing short of extraordinary, filled with challenges that we faced head-on and triumphs that we celebrated together. As President & CEO, I am incredibly proud of the hard work, dedication, and resilience that each member of the DRG family has demonstrated day in and day out.

Our commitment to excellence has propelled us to new heights such as adding 24 restaurants to our San Diego market, placing us as the largest Taco Bell franchisee by sales volume. We’re on track to becoming one of the top 10 largest restaurant companies in the country. From the frontline teams in our restaurants to the support staff in our offices, it’s your collective efforts that have made this success possible.

As we take a moment to celebrate the holiday season with our loved ones, let’s also reflect on the milestones we’ve achieved as a company. Your hard work, passion, and commitment have not gone unnoticed, and I want to extend my heartfelt thanks for your contributions to our shared success.

Looking ahead, I am excited about the possibilities that the future holds for DRG. With a team as talented and dedicated as ours, I am confident that we will continue to achieve great things in the coming year.

Wishing you and your loved ones a joyous holiday season filled with laughter, warmth, and well-deserved relaxation. Thank you for being an integral part of the DRG family and for making this year a truly memorable one.

Cheers to our continued success!

Warm regards,
SG Ellison
President & CEO

2023 Year in Review

Mike and Mark Year-End Video

2023 DRG Highlights:

CANTINA F1 WATCH PARTY RAISED $75,000 FOR THE TACO BELL FOUNDATION

F1 debuted its first race on the Las Vegas strip, which also happened to take place directly in front of our Las Vegas Cantina! In the spirit of racing to the top this year, DRG partnered with the Taco Bell Foundation to host an exhilarating watch party where all ticket proceeds totaling $75,000 were generously contributed to the foundation. The unique location of our Cantina provided an unparalleled front-row seat to the high-speed excitement. Against the backdrop of screeching tires and roaring engines, we clinked tacos and beers with Taco Bell corporate, esteemed franchisees, and our dedicated team, creating an unforgettable evening of racing and philanthropy.

NEW! Ghost Kitchen Taco Bell

We’re excited to share that DRG opened the first Ghost Kitchen Taco Bell within Cloud Kitchens’ Charter Oak Food Pickup– a Bay Area ghost kitchen that specializes in delivery service– at 90 Charter Oak Ave, San Francisco, CA, 94124. This marks the only ghost kitchen location within the Taco Bell brand’s portfolio! The Charter Oak Ghost Kitchen utilizes state-of-the-art Cloud Kitchens technology to fulfill delivery orders quickly and efficiently. This showcases our continued dedication to finding innovative solutions for delivery. Guests can order delivery via the Taco Bell App or on their favorite delivery platform – DoorDash, Uber Eats, Grubhub, Postmates. We’re thrilled to welcome this new restaurant and want to recognize the hard work put into making it possible. Great job!!

Q4 Store Openings

90 Charter Oak,
San Fransisco CA
3030 Van Brunt,
Kansas City MO
910 East Vista Way,
Vista CA
15498 State Ave.,
Basehor KS
14083 Limonite Ave,
Eastvale CA

The DRG Family Grew With the St. Mar Acquisition!

Our St. Mar acquisition of 23 restaurants in the San Diego and Riverside Counties was a pivotal achievement for DRG this year. Once again, thank you to the DRG employees who were essential in the successful onboarding and transition of the new team members! Since the acquisition last Summer, DRG has felt a significant impact from the growing pool of talented individuals operating our business. With new talent, we get to keep raising the bar every year. The sky is the limit with what we can accomplish as one team, one dream, one DRG.

GM and AM promotions

Alfredo Lugo Lopez, GM
Alma De La Torre Castaneda, AM
Ana Pope, GM
Arcadia Mariles, GM
Ashley Fishbeck, AM
Ashley Lee, AM
Ashley Moran, AM
Austin Natividad, AM
Autumn Hemenway, AM
Autumn Stanley , GM
Autumn West, AM
Brandon Davis, GM
Brenda Zamora, GM
Carina Vallejo, AM
Carla Wright, AM
Cassidy Gilb, AM
Catherine Nottingham, GM
Cesar Gomez, AM
Christen Massey, GM
Concepcion Rosas, AM
Daniel Mojica, GM
Darzell Morris, AM

David Cortez, GM
Denise Mcadow, AM
Edwin Santizo, AM
Ester Morado, AM
Ethan Cook, AM
Fabiola Estrado, AM
Freddy Lopez, Arby’s GM
Griselda Zamora Frayre, GM
Jeffery Regnell, Arby’s GM
Joe Corral, AM
Jolene Byrnes, Arby’s GM
Jose M Galeana Molina, AM
Joselyn Lagunas, AM
Joshua Torres, GM
Joyce Quiroz, AM
Kayla Dynes, Arby’s GM
Kaylee Hardin, GM
Kelly Arquembourg, AM
Kelly Dunfee, AM
Layla Burrus, AM
Leesa Riches, GM
Leslie Ahumada, GM

Liset Costello, GM
Luis Barcenas, AM
Luis Roman, GM
Maria Rosas, AM
Marilena Krummel, AM
Marina Hernandez, AM
Max Williams, GM
Meghan Sanford, GM
Miriam Huerta, AM
Mulexis Hankins, AM
Pablo Gomez, GM
Patricia Rapalo, AM
Paulina Matias Calmo, AM
Ramirez Maynor, AM
Ricardo Pacheco, GM
Rosa Lopez, GM
Samantha Roberts, GM
Saul Piedra, AM
Seth Rice, AM
Steven Crist, AM
Tracy Gutowski, Arby’s GM
Victoria Gomez, AM
Yuridia Woodward, AM

Don’t miss a beat from HR!

Year-end Checklist

Please ensure your personal information, such as your phone, email, and mailing address, is updated in Workday. We use this information to mail 1095s and W2s and contact you about your eligibility for benefits.

Cheers to an Amazing 2023 Together!

En esta edición:

CRECIMIENTO

¡DRG AÑADE 23 RESTAURANTES A SU CARTERA!

SÍGANOS:

¡Dé una cálida bienvenida a nuestros nuevos empleados en los condados de San Diego y Riverside!

¡Estamos entusiasmados de contar que Diversified Restaurant Group adquirió 23 restaurantes en los condados de San Diego y Riverside, posicionándonos como la franquicia de Taco Bell de mayor recaudación en los Estados Unidos! Estamos encantados de dar la bienvenida a nuevos empleados a nuestro mercado del sureste de california y a la familia DRG.  Este escalón es un testimonio de nuestra dedicación colectiva y nuestro trabajo duro. Nuestro firme compromiso y su servicio excepcional  han colaborado un papel fundamental en este logro, y estamos inmensamente orgullosos de los avances que seguimos haciendo juntos. ¡Celebremos este logro y trabajemos juntos para impulsar un mayor crecimiento y éxito!

¡Escuche a nuestro CEO y Presidente y Vicepresidente Senior de Operaciones del sur de California sobre la evolución de la adquisición y sus esperanzas para el mercado en crecimiento!

¡Estamos empezando el otoño con tantas cosas emocionantes! ¡Escuche al director de operaciones Todd Kelly sobre qué esperar!

¡NUESTRO EQUIPO EJECUTIVO ESTÁ CRECIENDO!

¡Bienvenido a Ben Marmor!
El nuevo Director Financiero y de Estrategia

¡Bienvenido a Deb Wendorf!
La nueva Vicepresidenta sénior de Recursos Humanos

¡Bienvenido a Kara Ramirez!
La nueva Vicepresidenta de Operaciones, DRG Kansas City

APERTURAS DE TIENDAS

¡Nos complace anunciar la apertura de nuestra 8a Cantina Taco Bell en San José, CA!
¡Fue una gran inauguración tan emocionante que Nations Restaurant News escribió sobre ella!
DRG celebró la gran inauguración de nuestra  ubicación #325 de Taco Bell location y 8a cantina, ubicadas junto al Century Theatre en el Westfield Oakridge Mall de San José.  Esta nueva cantina cuenta con un aspecto retro con una vitrina de cine clásica y cuenta con tres quioscos de pedidos, una ventana de recogida y asientos en el patio que pueden acomodar hasta 24 invitados.  La cantina de San José también sirve bebidas alcohólicas, incluyendo licor, cerveza y vino. ¡Los clientes pueden tomar sus favoritos de Taco Bell y una bebida antes de comprar o ir al cine! Este es otro ejemplo de por qué tenemos el título de “Impulsor en el espacio de la cantina”. ¡Felicidades, equipo!

PRÓXIMAS APERTURAS DE RESTAURANTES

TACO BELL
1313 W. Avenue K
Lancaster, CA
Opening: 9/13/23
TACO BELL
West 75th
Overland Park, KS
Opening: 9/16/23
TACO BELL
910 E Vista Way,
Vista, CA
Opening: 10/15/23
TACO BELL
90 Charter Oak
San Fransisco, CA
Opening: 11/1/23
TACO BELL
14083 Limonite Ave
Eastvale, CA
Opening: 11/17/23
TACO BELL
15498 State Ave
Basehor, KS
Opening: 11/21/23
TACO BELL
3026 Van Brunt Blvd
Kansas City, MO
Opening: 12/14/23

MARCANDO UNA DIFERENCIA

PICNIC DE EMPAREJAR DE BIG BROTHERS BIG SISTERS DE LA ÁREA DE LA BAHÍA

Estuvimos encantados de unirnos a Big Brothers Big Sisters de la área de la bahía para un evento conmovedor que dejó sonrisas en los rostros de niños y voluntarios por igual.  DRG distribuyó mochilas llenas de suministros a los “grandes” y “pequeños”, y proporcionó el almuerzo de Taco Bell. Esta colaboración ejemplificó el poder de la comunidad cuando nos unimos para tener un impacto positivo. Gracias a James Aman, y a todos los instructores de área y gerentes generales que hicieron esto posible. ¡Este fue el segundo año de hacer este evento y esperamos muchos más!

MEJORES TIENDES DEL REDONDEO

¡Un reconocimiento a los DIEZ MEJORES Restaurantes DRG que obtuvieron las donaciones totales más altas del Redondeo durante la experiencia E7!

MercadoInstructor(a) de ÁreaGerente GeneralRestaurante$ de redondeoPromedio Diario
GGBDolores GonzalesMindy Augustus030941-DEER VALLEY RD$2432$69
SSBCesar LoyaSheeren Katsura031897-E. HORIZON X COLL$2231$64
ACBJesus GarciaGloria Felix039846-RIVERSIDE – ARLINGTON$1962$56
SSBAli OrdunoRosa Lopez031915-W. FRIAS X DECATUR$1935$55
ACBJesus VargasJuan Garcia039795-PICO CANYON$1889$54
GGBAlicia PerezJuana Adame030933-FARMERS LN$1886$54
GGBDiana FloresQuamrul Mullah030750-UNION CITY$1851$53
GGBDiana FloresConcepcion Avina Lopez030795-HAYWARD$1844$53
RCBAlbert GreenHolly Sartin034402-SANTA FE ST$1819$52
SSBMonica Lopez031869-N. HIGHWAY 395$1765$50

Como recordatorio, nuestro objetivo es promediar $25/día en donaciones. Puede llegar fácilmente a eso pidiéndole a cada cliente que redondee en la caja registradora y educando a los clientes sobre cómo se usa el dinero. El dinero se destina a organizaciones sin fines de lucro que sirven a los jóvenes y becas Live Más que ayudan a los jóvenes de nuestras comunidades a avanzar en su educación.

¿Por qué es importante el Redondeo?

BECAS COMUNITARIAS DE TACO BELL Y ARBY’S 

¡Recientemente otorgamos cheques a nuestros socios comunitarios Big Brothers Big Sisters del sur de NV y el Boys and Girls Club del sur de Nevada! En total, DRG donó casi $2 millones en becas este año a organizaciones que apoyan la educación y el desarrollo juvenil.  Y todo es gracias a ustedes: redondear en la caja registradora y recaudar fondos durante todo el año para hacer crecer la Fundación Arby’s Make a Difference y la Fundación Taco Bell.

RECONOCIMIENTO

Empleada Reconocida: Jaidyn Blankenship, Instructora de equipo, #6668
Remitente: Persephone Beamer, Gerente general

Jaidyn siempre se esfuerza por liderar y urgir al equipo a su máximo potencial. Ella está certificada en todas las posiciones y puede decirle cómo usar cada pieza del equipo (incluida la cortadora) y cómo limpiarlos y mantenerlos, ¡a pesar de no poder usarlos ella misma con solo 17 años! Ella siempre tiene una actitud positiva y se esfuerza por asegurarse de que todos los demás también lo hagan. Ella siente que si todos nos esmeramos, entonces tendremos éxito como equipo. Ella ya ha tomado la iniciativa de comenzar la capacitación de gerentes para cuando cumpla 18 años en unos pocos meses, ¡y tiene el objetivo de convertirse en Subgerente en un año o menos!

Empleado Reconocido: Claudio Velazquez, Campeón de comidas, y Angel Torres, Campeón de servicio, #041599
Remitente: Laura Pitiquen, Gerente general

¡Estos empleados siempre tienen una gran actitud y grandes sonrisas en sus rostros!

Empleado Reconocido: Peter Babalola, Campeón de comidas, #036251
Remitente: Wyatt Keener, Subgerente general

Peter merece reconocimiento debido a su implacable ética de trabajo y compromiso de server a la comunidad de Kansas City la mejor comida posible.  Peter comenzó con la compañía el 5 de abril y desde entonces ha mejorado diariamente, y continúa viniendo a trabajar con una energía positiva que mejora el espacio de trabajo para todos los empleados y clientes. Peter se ha desarrollado en los últimos meses al graduarse de la secundaria mientras continúa trabajando y siendo voluntario.  Es voluntario en una despensa de alimentos mensualmente y dice que es su “espacio favorito para retribuir a las personas que realmente merecen ayuda”. Peter continúa eligiendo un mejor camino para él y sus compañeros a su alrededor. Al ser un líder en su vida social, así como el trabajo, continúa empujando los límites de su brillante futuro por delante. Estas son solo algunas de las razones por las que Peter merece ser reconocido.

Empleada Reconocida: Sunshine Tiu, Líder de turno, #31531
Remitente: Giovanni Saligan, Gerente general

Tenemos una supervisor increíble que siempre se asegura de que nuestra gente sea atendida. Ella siempre se asegura de que el próximo turno esté configurado para el éxito. Sunshine siempre encuentra una manera de relajar el ambiente y motivar a los miembros de nuestra tripulación en su turno. Ella siempre se asegura de que sus cajeros usen el guión constantemente.  Todos se emocionan cuando Sunshine trae golosinas para compartir en el almuerzo. No puedo decir suficientes cosas buenas sobre Sunshine, aparte de que ella siempre va más allá y por eso, ¡te damos las gracias!

Empleado Reconocido: Chester Reyes, Técnico de mantenimiento
Remitente: Mike Smith, DO de mantenimiento

Chester ha demostrado una ética de trabajo y una capacidad técnica excepcionales. Ha sido fundamental para mantener las cosas en movimiento en ACB y es un gran recurso para la compañía. ¡Gracias, Chester!

Empleado Reconocido: Steve VanNatta, SSB Mantenimiento Renovación
Remitente: Eric Curfman, Instructor de campo de mantenimiento

Steve ahorró $15,000 y un retraso de reparación de 6 semanas. Un proveedor nos había dad un estimado de más de $15,000 para reemplazar el equipo de refrigeración en un congelador. La única opción dada fue reemplazar el equipo y el tiempo de entrega fue de más de seis semanas debido a la escasez de la cadena de suministro.  Íbamos a quedarnos con un congelador roto mientras esperábamos el nuevo equipo. Steve se puso en acción y evaluó el equipo para darnos una Segunda opinión, y determine que podía hacer las reparaciones. Steve realizó con éxito las reparaciones, realizó una prueba de fugas muy detallada y pudo hacer que el congelador funcionara y bajara a la temperatura correcta para almacenar alimentos en solo unas pocas horas. Eso fue hace cuatro meses, y no hemos tenido una sola llamada de servicio en este equipo desde sus reparaciones. ¡Buen trabajo, Steve!

Empleada Reconocida: Sam Roberts, Subgerente general, #40324
Remitente: Lynn Turner, Gerente general

Sam siempre está ahí para nuestros empleados y nuestros clientes. Ella ha sido excepcional ayudándome a administrar la tienda, manteniendo a todos encaminados de la limpieza. Ella siempre está trabajando en formas de mejorar la calidad de nuestro servicio. ¡Un día, ella será una exitosa Gerente general de su propia tienda!

Empleado Reconocido: Emiliano Fierro, Campeón de servicio, #41601
Remitente: Edgar Jimenez, Gerente general

¡Emiliano es un excelente empleado! Quiero reconocerlo por su disponibilidad de horarios, su capacidad para realizar múltiples tareas, lo rápido y eficiente que es en la línea y en el drive-thru, y su gran actitud. Así como también, estoy muy agradecido de que guarde las entregas de McLane.

Empleada Reconocida: Kayla Rodriguez, Gerente de formación del mercado, #35238
Remitente: Hayley O’Connor, Instructor de campo

Kayla ha estado con nosotros durante 12 años y ha trabajado en varios lugares diferentes. Se convirtió en Gerente general de la ubicación 24 highway hace dos años y obtuvo su certificación de capacitación en diciembre de 2022. Kayla ha hecho un trabajo increíble capacitando a futuros GM, AGM y ARL, todo mientras mantiene una gran actitud y operaciones concisas. En el tiempo libre de Kayla, le encanta viajar con sus dos hijos. Somos muy afortunados de tener a Kayla, ella enseña con atención al detalle y apreciamos su dedicación a una excelente capacitación.

Empleado Reconocido: Jarrod Zapata, Campeón de servicio, #030776 
Remitente: Luz Ramirez, Gerente general

Jarrod siempre está dispuesto a venir a trabajar si se lo pedimos o lo necesitamos. Cuando viene, es increíble con los clientes. No solo es amable con los clientes, sino que también sigue los procedimientos de Taco Bell. Siempre les pregunta si quieren “redondear” sus totales. Cada vez que los clientes quieren felicitar el servicio de alguien, siempre es él. Nos dicen que es la persona más agradable que han conocido y que hace que su experiencia en Taco Bell sea mejor. Además de eso, nunca dice “no” cuando le decimos que haga algo. Por estas razones, él es el empleado que estamos reconociendo.

Empleado Reconocido: Pedro Favela, Gerente general, Cantinas de San Ramon y Danville Remitente: James Aman, Instructor de área

Pedro ha manejado con éxito las cantinas de San Ramon y Danville y ha mantenido objetivos de 5 estrellas, VOC, y financieros.  Así como también que está a cargo de establecer todas las fiestas privadas, asegurando que se ejecuten con éxito. Pedro ha ayudado cuando los camiones McLane se retrasan, conduciendo productos a Pacifica y San Francisco, y ofreció a su gerencia y equipo apoyar a Pacifica en los sábados ocupados de verano. Pedro está disponible cualquier día, en cualquier momento y ha sido un recurso valioso para DRG. Además de las cantinas que maneja, cuida de todas las cantinas del Área de la Bahía y siempre asume otras responsabilidades que le doy. ¡Realmente aprecio su compromiso con DRG y con las cantinas de Taco Bell! 

Empleado Reconocido: Michael Clowers, Campeón de comidas, #35230
Remitente: Reanna Lucas, Gerente general

Me encantaría reconocer a uno de los miembros de mi equipo, Michael Clowers. Michael ha dado un paso adelante en solo un par de meses. Pronto cumplirá 18 años y ha estado trabajando muy duro para obtener el ascenso a Líder de turno. Llega temprano y se va tarde cuando es necesario. Es un recurso muy importante para mi equipo. Michael es el campeón de comidas y pronto será Líder de turno.

Empleada Reconocida: Angelica Chavez, Instructora de área, Mercado de Napa
Remitente: Gursimran Ghumman, Director de operaciones, No. Cal y Kansas City

Ella ha estado liderando el equipo con una actitud tan positiva y ha tenido un gran impacto en su equipo en tan poco tiempo. Ella es una gran impulsora de la cultura. Ella definitivamente vive los valores FUNDAMENTALES de DRG.

Empleada Reconocida: Holly Sartin, Gerente general, #34402
Remitente Levi Gentry, Líder de turno

Me encantaría reconocer a mi Gerente general Holly Sartin en la tienda 034402 en Olathe, Kansas. Ella va más allá para asegurarse de que todos estén capacitados con éxito y estén bien, y los escucha si alguna vez tienen algún problema en casa o en el trabajo. También ayuda a otras tiendas cuando es necesario.

Empleado Reconocido: Joseph Mercill, Miembro de equipo, #6759
Remitente: Nick Mastrokostas, Gerente general

El nombre de este caballero es Joseph Mercill y ayer fue el último día de trabajo debido a que regresó a la escuela. Este fue el primer trabajo para Joseph y desde el principio, mostró a todos que sería una súper estrella. Trabajó tan profesionalmente como si hubiera estado hacienda el trabajo durante meses o años. Nunca llega tarde, siempre está disponible para ayudar y siempre sigue las instrucciones desde el principio. Si DRG Meats tuviera drafts deportivos, ¡sería mi novato número 1 en el draft! Todo el mundo lo ama y definitivamente lo extrañaremos. No puedo esperar a verlo el próximo año. Gracias por darme también la oportunidad de decir que mi equipo es el mejor equipo con el que he trabajado. Tienen mi respeto total por lo que hicimos como equipo este año… son CAMPEONES en mi corazón. 

Empleados Reconocidos: Líderes que ayudaron con la adquisición
Remitente: Shane Grant, Sur de California DO

Tuve mucha ayuda (operadores localizados) para la adquisición de San Diego. Fueron clave en nuestro éxito durante los días de incorporación y la transición noche/día en las tiendas. También tuve mucha ayuda en el RSC detrás de escena, así que un reconocimiento general a todos los empleados del RSC que apoyaron a San Diego: ¡sus días y noches largos fueron muy apreciados!

¡No podría haberlo hecho sin este increíble equipo!

  • Junior Bolanos, Recursos Humanos
  • Alexys Andaya, Recursos Humanos
  • Benjamin Gonzalez, Instructor de Área
  • Jasmine Lucero, Gerente General
  • Jesus Garcia, Instructor de Área
  • Darius Green, Gerente General
  • Maria Villicano, Instructora de Área
  • Estefania Ortiz, Gerente General
  • Andrea Vasquez, Gerente General
  • Edgar Perez, Instructor de Área
  • Patty Alvarez, Instructora de Área
  • Stephanie Juarez, Instructora de Área
  • Isaiah Ritchie, Director de operaciones
  • Amy Loya, Recursos Humanos
  • Jon Castro, IT
  • Bob Schalow, Vice Presidente
  • Mike Smith, Director de operaciones, Mantenimiento
  • Lorenzo Ogas, Mantenimiento, Gerente de formación

ASCENSOS DE GM Y AM

Alfredo Lugo Lopez, #30761, AM
Alondra Martinez, #30785, AM
Amaya Hernandez, #37462, AM
Angeles Rodriguez, #30752, AM
Araceli Zurita Melchor, #30794, AM
Arcadia Mariles, #30775, GM
Arlin Najera Ortega, #39786, GM
Ashley Langston, #39839, GM
Aspen Paine, #34397, AM
Aylin Lopez, #30742, GM
Berenice Armenta, #39798, GM
Bradford Worsham, #34403, AM
Brandon Rivera, #39835,GM
Brittany Pixley, 34388, GM
Carmela Mcneal, #39828, GM
Chad Fanning, #37174, GM
Chantal Childress, #35239, GM
Christina Pridemore, #31888, GM
Crystal Guzman, #39821, AM
Daniel House, #31876, AM
Daniel Johns, #31861, GM
Danny Ceballos, #39830, GM
David Cortez, #39857, AM
Dennis Rhodes, #34407, AM
Eddie Baron, #36242, GM

Edwin Lal, #30808, AM
Eli Ramirez, #30765, AM
Elias Roblero Gonzalez, #31918, GM
Elijeo Ojeda, #39804, GM
Erika Osorio, #30771, AM
Fernando Beltran, #39795, AM
Francisca Martinez, #30780, GM
Frankie Hernandez, #39845, AM
Gerardo Morales, #39807, GM
Giovanni Saligan-Munoz , #31531, GM
Guadalupe Serrato, #41607, GM
Guillermina Hernandez, #34019, GM
Hailey Johnny-Callens, #31908, AM
Isela Castro, #39841, GM
Janette Hightower, #36456, AM
Jazmin Vega Arevalo, #39799, AM
Jennifer Alba, #31888, AM
Jesus Blesa, #39846, AM
Jonathon Porter , #37172, AM
Jorge Rangel, #30766, AM
Julie Stepps, #32295, AM
Justin Sykes, #35240, AM
Karla Pitts, #39841, AM
Kayla Holt, #35243, GM
Kristin Harston, #39850, AM
Kristine Gonzales, #41597, GM

Lashantay Roberts, #34417, G
Leona Guerrero, #34380, GM
Levelle Gonzalez, #31868, GM
Linda Oneal, #35241, AM
Luis Diaz, #30786, AM
Marco Ramirez, #30799, GM
Marcos Salazar, #39804, AM
Maria Arteaga, #39849, AM
Maria Del Rosario Ramirez, #39855, AM
Markisha Rimmer, #34379, AM
Mary Joy Barrera, #31685, AM
Matthew Nzueni, #35239, AM
Meghan Parker, #35240, AM
Michael Kallenbach, #35245, GM
Nadia Orozco, #39806, AM
Nereo Alvarez, #39842, GM
Orville Hemady, #31900, GM
Ramon Rivera, #38783, AM
Ricardo Lumbreras, #32295, GM
Robin Mcginnis, #40343, AM
Samantha Gonzales, #38730, AM
Sierra Wyatt, #34388, AM
Tejinder Kaur, #30811, GM
Tiffany Mcbride, #31899, GM
Tiffany Nevels, #34405, GM
Tristan Montiel, #39789, AM

EXCELENCIA

4 LOGRARON EQUIPOS SUPREMOS QUE SUBIERON DE NIVEL

Las mejores 10 tiendas en lo que va del año:

Las 10 tiendas más mejoradas P1 a P8:

¿QUÉ ES LO ÚLTIMO CON DRG MEATS?
¡ESCUCHE AL OPERADOR PRINCIPAL DE ARBY’S, JASON DUNN!

Diversified Restaurant Group (DRG), one of the largest Taco Bell franchisees operating 325 Taco Bell locations, is opening its newest Taco Bell Cantina in San Jose, CA at Westfield Oakridge Mall (925 Blossom Hill Rd., Suite 1641). A grand opening celebration is slated for Wednesday, August 23, 2023, from 10am – midnight. The first 100 customers will be treated to an exclusive Taco Bell cup. Plus, for every purchase on grand opening day, guests will be entered to win Free Taco Bell for a Year*.

The newest Cantina boasts a retro look with a vintage movie theater display case. It features three ordering kiosks, a pick-up window, and patio seating that can accommodate up to 24 guests. The location also serves alcoholic beverages including liquor, beer and wine. Alcohol is reserved for guests 21 years and older.

“The new San Jose Taco Bell Cantina is a great addition to the community and offers more ease and convenience for customers to dine in, order delivery, or pick up to-go orders,” said SG Ellison, Franchisee of Taco Bell & CEO of Diversified Restaurant Group. “Plus, the cool factor for this location is that customers can quickly get their Taco Bell and Twisted Freeze fix before or after shopping or seeing a new movie release at the amazing Century Theatre in the Westfield Oakridge Mall.

Want to order ahead from the new San Jose Taco Bell Cantina? Download the Taco Bell app from the App Store or Google Play and be on your way to Live Más.

*Free Taco Bell for a Year includes one meal per week for 52 weeks. 

Steve Mizer is one of a lucky few at DRG to have experience with both of our brands, Taco Bell and Arby’s. He’s also had the pleasure of living and working in two entirely different climates — that of the Nevada desert and nature-filled Alaska! This month marks six years of employment with us. Though he got his start in tacos, today, as Senior Area Coach for DRG Meats Alaska (and Arby’s Area Coach of the Year, we should add), Steve is a champion for roast beef.

How it Came to Be

Steve was working on the Taco Bell side in Las Vegas when another DRG Taco Bell opportunity opened up in Reno — “I raised my hand, volunteered and moved the family,” Steve recalls. Then his wife’s career led them back to Vegas but there weren’t any openings to stay with the brand in the same role. That’s when he switched to Arby’s. 

“It was kind of an exciting reset, fresh start,” he says. “A whole new brand, whole new culture.”

According to Steve, Arby’s culture is similar to Taco Bell’s in that it’s about the people. From that perspective, the change doesn’t seem so dramatic. But seasonality is a different story! There are whole cities from Fairbanks to Anchorage that close down for winter, affecting local businesses. From October to the beginning of May, he says, business is focused on the people of Alaska. Then the sudden influx of summer travelers brings with it unique staffing challenges (locals are hard pressed to make money in just four months). In his 30-plus years in the industry, he’s never seen anything like it.

“At DRG, you really get adventure.” -Steve Mizer, Area Coach

So how did Steve end up in Alaska? He started traveling to his new market last fall, eventually visiting with his wife to scope it out for a potential move and then giving a PowerPoint to their two teenagers to get their “buy in” (“it was important that they have a voice”).

“It’s been a challenge but fun,” he says. Alaska is isolated and yet “the most beautiful place I’ve ever seen.”

It’s full of surprises: frost heaves in the roadways and heated sidewalks, whole cities between Fairbanks and Anchorage closed for the winter, moose in the drive-thru.

“Nature is everywhere here,” he shares. “It’s neat to see. Definitely makes you stop and appreciate.” 

What’s Next for Alaska?

DRG has nine Arby’s restaurants throughout Alaska. Spread out over 500 miles, the majority are in and around Anchorage with two in Fairbanks and two on the Kenai Peninsula. Steve is responsible for taking the market to the next level.

He says 2023 is about stabilizing the market. Next year, DRG will start building in Alaska again to bring the total Arby’s count to 15 and create more opportunity.

Great Leadership Leads to Great Culture

“It starts with the right leadership,” Steve says. “That sets the culture. My team doesn’t work for me, I work for them … this creates a culture where people feel supported, valued.”

Steve believes his job is to support the team and remove roadblocks to success. That’s valuable perspective coming from someone who’s just been publicly named Arby’s Area Coach of the Year!

Though there’s never any guarantee, you may be surprised to hear that landing this award was something he set out to do at the beginning of the year — with intention.

“Why not me?” he says he asked himself. What impressive determination! Are you inspired to find your job with Arby’s?

About DRG & Arby’s

DRG has Arby’s restaurants in Alaska, California, and Nevada. When you join our Arby’s team, you’ll have an opportunity to grow your career and take advantage of great benefits like our bonus program, tuition reimbursement and more. Steve says his best advice is to “come for the adventure.” So, what are you waiting for?

In this issue:

GROWTH

DRG Adds 23 Restaurants to its Portfolio!

Follow Us:

Give a warm welcome to our new employees in the San Diego and Riverside Counties!

We are excited to share Diversified Restaurant Group acquired 23 restaurants in the San Diego and Riverside counties, positioning us as the highest grossing Taco Bell franchise in the U.S.!! We are thrilled to welcome new employees to our Southern California market and the DRG family. This milestone is a testament to our collective dedication and hard work. Our unwavering commitment and exceptional service have played a pivotal role in this accomplishment, and we are immensely proud of the strides we continue to make together. Let’s celebrate this achievement and work together to drive further growth and success!

Hear from our CEO and President and So. California Sr. VP of Ops about the evolution of the acquisition and their hopes for the growing market!

We’re heading into the Fall with so many exciting things! Hear from COO Todd Kelly about what to expect!

Our Executive Team is Growing!

Welcome Ben Marmor!
New Chief Financial and Strategy Officer

Welcome Deb Wendorf!
New Sr. VP of Human Resources

Welcome Kara Ramirez!
New VP of Operations, DRG Kansas City

Store Openings

We’re excited to announce the opening of our 8th Taco Bell Cantina in San Jose, CA!
A grand opening so exciting, Nations Restaurant News wrote about it!
DRG celebrated the grand opening of our 325th Taco Bell location and 8th cantina, located next to the Century Theatre in the San Jose Westfield Oakridge Mall. This newest cantina boasts a retro look with a vintage movie theater display case and features three ordering kiosks, a pickup window, and patio seating that can accommodate up to 24 guests. The San Jose cantina also serves alcoholic beverages, including liquor, beer and wine. Customers can grab their Taco Bell favorites and a drink before shopping or heading to the movies! This is another example of why we hold the title of “Driver in the Cantina Space.” Congrats, team!

Upcoming Restaurant Openings

TACO BELL
1313 W. Avenue K
Lancaster, CA
Opening: 9/13/23
TACO BELL
West 75th
Overland Park, KS
Opening: 9/16/23
TACO BELL
910 E Vista Way,
Vista, CA
Opening: 10/15/23
TACO BELL
90 Charter Oak
San Fransisco, CA
Opening: 11/1/23
TACO BELL
14083 Limonite Ave
Eastvale, CA
Opening: 11/17/23
TACO BELL
15498 State Ave
Basehor, KS
Opening: 11/21/23
TACO BELL
3026 Van Brunt Blvd
Kansas City, MO
Opening: 12/14/23

Making A Difference

Big Brothers Big Sisters Bay Area Match Picnic

We were thrilled to join hands with Big Brothers Big Sisters of the Bay Area for a heartwarming event that left smiles on the faces of both kids and volunteers alike. DRG distributed backpacks filled with supplies to the “bigs” and “littles,” and provided Taco Bell lunch. This partnership exemplified the power of community coming together to make a positive impact. Thank you to James Aman, and all of the Area Coaches and General Managers that made this possible. This was the second year of doing this event and we look forward to many more!

Top Round Up Stores

Shout out to the TOP TEN DRG Restaurants that earned the highest Round Up total donations
during the E7 experience!

MarketArea CoachGeneral ManagerRestaurantRound-up $Daily Avg.
GGBDolores GonzalesMindy Augustus030941-DEER VALLEY RD$2432$69
SSBCesar LoyaSheeren Katsura031897-E. HORIZON X COLL$2231$64
ACBJesus GarciaGloria Felix039846-RIVERSIDE – ARLINGTON$1962$56
SSBAli OrdunoRosa Lopez031915-W. FRIAS X DECATUR$1935$55
ACBJesus VargasJuan Garcia039795-PICO CANYON$1889$54
GGBAlicia PerezJuana Adame030933-FARMERS LN$1886$54
GGBDiana FloresQuamrul Mullah030750-UNION CITY$1851$53
GGBDiana FloresConcepcion Avina Lopez030795-HAYWARD$1844$53
RCBAlbert GreenHolly Sartin034402-SANTA FE ST$1819$52
SSBMonica Lopez031869-N. HIGHWAY 395$1765$50

As a reminder, our goal is to average $25/day in donations. You can easily reach that by asking every customer to round up at the register and educating customers on how the money is used. The money goes towards youth-serving nonprofit organizations and Live Más Scholarships that help the youth in our communities advance their education.

Why is Round Up Important?

Taco Bell and Arby’s Community Grants

We recently handed out checks to our community partners Big Brothers Big Sisters of Southern NV and the Boys and Girls Club of Southern Nevada! In total, DRG donated nearly $2 million in grants this year to organizations that support education and youth development. And it’s all thanks to you — rounding up at the register and fundraising all year long to grow the Arby’s Make a Difference Foundation and the Taco Bell Foundation.

Recognition Shout Out

Employee Recognized: Peter Babalola, Food Champion, #036251
Submitter: Wyatt Keener, Assistant General Manager

Peter deserves recognition due to his relentless work ethic and commitment to serving the Kansas City community the best possible food. Peter started with the company on April 5th and has since improved daily, and continues to come to work with a positive energy that improves the work space for all employees and customers. Peter has blossomed in the last few months by graduating high school all while continuing to work and volunteer. He volunteers at a food pantry monthly and says it’s his “favorite space to give back to people who truly deserve help.” Peter continues to choose a better path for himself and his peers around him. By being a leader in his social life as well as at work, he continues to push the envelope on his bright future ahead. These are just a few reasons why Peter deserves to be recognized. 

Employee Recognized: Sunshine Tiu, Shift Lead, #31531
Submitter: Giovanni Saligan, General Manager

We have an amazing supervisor who always makes sure our people are taken care of. She always makes sure the next shift is set up for success. Sunshine always finds a way to lighten the mood and motivate our crew members on her shift. She always makes sure her cashiers are consistently using the script. Everyone gets excited when Sunshine brings treats to share at lunch. I can’t say enough good things about Sunshine, other than she always goes above and beyond and for that, we thank you!

Employee Recognized: Chester Reyes, Maintenance Technician
Submitter: Mike Smith, DO of Maintenance

Chester has demonstrated exceptional work ethic and technical ability. He has been instrumental in keeping things moving in ACB and is a great asset to the company. Thanks, Chester!

Employees Recognized: Claudio Velazquez, Food Champion, and Angel Torres, Service Champion, #041599
Submitter: Laura Pitiquen, General Manager

These employees always have a great attitude and big smiles on their faces!

Employee Recognized: Jaidyn Blankenship, Team Trainer, #6668
Submitter: Persephone Beamer, General Manager

Jaidyn always strives to lead and push the team to their full potential. She is certified in every position and can tell you how to use every piece of equipment (including the slicer) and how to clean and maintain them, despite not being able to actually use them herself at only 17! She always has a positive attitude and strives to make sure everyone else does as well. She feels that if we all put our best foot forward then we will succeed as a team. She has already taken the initiative to start manager training for when she turns 18 in a few months, and has a goal to become an Assistant Manager in a year or less!

Employee Recognized: Steve VanNatta, SSB Maintenance Reno
Submitter: Eric Curfman, Field Maintenance Coach

Steve saved $15,000 and a 6-week repair delay. A vendor had given us an estimate of over $15,000 to replace refrigeration equipment on a freezer. The only option given was to replace the equipment and the lead time was over six weeks due to supply chain shortages. We were going to be left with a broken freezer while waiting for the new equipment. Steve stepped into action and looked at the equipment to give us a second opinion, and determined he could make the repairs. Steve successfully made the repairs, performed a very detailed leak test, and was able to the get the freezer operating and down to the correct temperature to store food in in just a few hours. That was four months ago, and we haven’t had a single service call on this piece of equipment since his repairs. Great job, Steve!

Employee Recognized: Sam Roberts, Assistant General Manager, #40324
Submitter: Lynn Turner, General Manager

Sam is always there for our employees and our customers. She has been exceptional at helping me run the store, keeping everyone on track for cleaning. She is always working on ways to improve the quality of our service. One day, she will be a successful GM of her own store!

Employee Recognized: Emiliano Fierro, Service Champion, #41601 
Submitter: Edgar Jimenez, General Manager

Emiliano is an excellent employee! I want to recognize him for his schedule availability, ability to multitask, how fast and efficient he is on the line and in the drive-thru, and his great attitude. Not to mention, I’m very appreciative that he puts the McLane deliveries away.

Employee Recognized: Kayla Rodriguez, Market Training Manager, #35238 
Submitter: Hayley O’Connor, Field Trainer

Kayla has been with us for 12 years and worked in several different locations. She became GM of the 24 highway location two years ago and earned her training certification in December 2022. Kayla has done an amazing job training future GMs, AGMs and ARLs, all while keeping a great attitude and operations tight. In Kayla’s free time, she loves to travel with her two children. We are so lucky to have Kayla — she trains with attention to detail and we appreciate her dedication to excellent training.

Employee Recognized: Jarrod Zapata, Service Champion, #030776 
Submitter: Luz Ramirez, General Manager

Jarrod is always willing to come in to work if we ask him or need him. When he does come, he is amazing with the customers. Not only is he nice to the customers, he also still follows the Taco Bell procedures. He always asks them if they want to “round up” their totals. Every time the customers want to compliment someone’s service, it’s always him. They tell us he’s the nicest person they’ve ever met and that he makes their experience at Taco Bell better. On top of that, he never says “no” when we tell him to do something. For these reasons, he is the employee we are recognizing.

Employee Recognized: Pedro Favela, General Manager, San Ramon and Danville Cantinas 
Submitter: James Aman, Area Coach

Pedro has successfully managed both the San Ramon and Danville cantinas and has maintained 5-star, VOC, as well as financial goals. Not to mention, he is in charge of setting up all private parties, ensuring they are executed successfully. Pedro has helped out when McLane trucks are delayed, driving product to Pacifica and San Francisco, as well as offered his management and team to support Pacifica on busy summer Saturdays. Pedro makes himself available any day, any time and has been a valuable asset to DRG. In addition to the cantinas he manages, he looks after all of the Bay Area cantinas and always takes on other responsibilities I give him. I truly appreciate his commitment to DRG and to Taco Bell cantinas! 

Employee Recognized: Michael Clowers, Food Champion, #35230
Submitter: Reanna Lucas, General Manager

I’d love to recognize one of my team members, Michael Clowers. Michael has stepped up so much in just a short couple of months. He will be turning 18 soon and has been working so hard to get the promotion to Shift Lead. He comes in early and leaves late whenever it’s needed. He is such a strong asset to my team. Michael is Food Champion and soon-to-be Shift Leader.

Employee Recognized: Angelica Chavez, Area Coach, Napa Market 
Submitter: Gursimran Ghumman, Director of Operations, No. Cal and Kansas City

She has been leading the team with such a positive attitude and has made a huge impact on her team in such a short time frame. She is a great culture driver. She definitely lives the CORE values of DRG.

Employee Recognized: Holly Sartin, General Manager, #34402
Submitter: Levi Gentry, Shift Leader

I would love to recognize my General Manager Holly Sartin at the store 034402 in Olathe, Kansas. She is [an] amazing person; she goes over and beyond to make sure everyone is trained successfully, and is doing good, and listens to them if they ever have any issues at home or at work. She also helps other stores when needed.

Employee Recognized: Joseph Mercill, Team Member, #6759
Submitter: Nick Mastrokostas, General Manager 

The name of this gentleman is Joseph Mercill and yesterday was the last day at work due to him going back to school. This was the first job for Joseph and from the beginning, he showed everyone that he would be a super star. He work[ed] so professionally like he’s been doing the job for months or years. He never comes late, he’s always available to help, and always follows the instructions from the beginning. If DRG Meats had sports drafts, he would be my No. 1 rookie in the draft! Everybody loves him and we will definitely miss him. I can’t wait to see him next year. Thank you for also giving me the opportunity to say that my team is the best team I have ever worked with. They have my total respect for what we they did as a team this year … they are CHAMPIONS in my heart. 

Employees Recognized: Leaders that helped with the acquisition
Submitter: Shane Grant, So. California DO

I had a lot of help here (boots on the ground operators) for the San Diego acquisition. They were key in our success during the onboarding days and the transition night/day in the stores. I also had a lot of help at the RSC behind the scenes, so a general call out to all of the RSC employees that supported San Diego – their long days and nights were so much appreciated!

I could not have done it without this awesome team!

  • Junior Bolanos, Human Resources
  • Alexys Andaya, Human Resources
  • Benjamin Gonzalez, Area Coach
  • Jasmine Lucero, General Manager
  • Jesus Garcia, Area Coach
  • Darius Green, General Manager
  • Maria Villicano, Area Coach
  • Estefania Ortiz, General Manager
  • Andrea Vasquez, General Manager
  • Edgar Perez, Area Coach
  • Patty Alvarez, Area Coach
  • Stephanie Juarez, Area Coach
  • Isaiah Ritchie, Director of Operations
  • Amy Loya, Human Resources
  • Jon Castro, IT
  • Bob Schalow, Vice President
  • Mike Smith, Director of Operations, Maintenance
  • Lorenzo Ogas, Maintenance Training Manager

GM and AM promotions

Alfredo Lugo Lopez, #30761, AM
Alondra Martinez, #30785, AM
Amaya Hernandez, #37462, AM
Angeles Rodriguez, #30752, AM
Araceli Zurita Melchor, #30794, AM
Arcadia Mariles, #30775, GM
Arlin Najera Ortega, #39786, GM
Ashley Langston, #39839, GM
Aspen Paine, #34397, AM
Aylin Lopez, #30742, GM
Berenice Armenta, #39798, GM
Bradford Worsham, #34403, AM
Brandon Rivera, #39835,GM
Brittany Pixley, 34388, GM
Carmela Mcneal, #39828, GM
Chad Fanning, #37174, GM
Chantal Childress, #35239, GM
Christina Pridemore, #31888, GM
Crystal Guzman, #39821, AM
Daniel House, #31876, AM
Daniel Johns, #31861, GM
Danny Ceballos, #39830, GM
David Cortez, #39857, AM
Dennis Rhodes, #34407, AM
Eddie Baron, #36242, GM

Edwin Lal, #30808, AM
Eli Ramirez, #30765, AM
Elias Roblero Gonzalez, #31918, GM
Elijeo Ojeda, #39804, GM
Erika Osorio, #30771, AM
Fernando Beltran, #39795, AM
Francisca Martinez, #30780, GM
Frankie Hernandez, #39845, AM
Gerardo Morales, #39807, GM
Giovanni Saligan-Munoz , #31531, GM
Guadalupe Serrato, #41607, GM
Guillermina Hernandez, #34019, GM
Hailey Johnny-Callens, #31908, AM
Isela Castro, #39841, GM
Janette Hightower, #36456, AM
Jazmin Vega Arevalo, #39799, AM
Jennifer Alba, #31888, AM
Jesus Blesa, #39846, AM
Jonathon Porter , #37172, AM
Jorge Rangel, #30766, AM
Julie Stepps, #32295, AM
Justin Sykes, #35240, AM
Karla Pitts, #39841, AM
Kayla Holt, #35243, GM
Kristin Harston, #39850, AM
Kristine Gonzales, #41597, GM

Lashantay Roberts, #34417, G
Leona Guerrero, #34380, GM
Levelle Gonzalez, #31868, GM
Linda Oneal, #35241, AM
Luis Diaz, #30786, AM
Marco Ramirez, #30799, GM
Marcos Salazar, #39804, AM
Maria Arteaga, #39849, AM
Maria Del Rosario Ramirez, #39855, AM
Markisha Rimmer, #34379, AM
Mary Joy Barrera, #31685, AM
Matthew Nzueni, #35239, AM
Meghan Parker, #35240, AM
Michael Kallenbach, #35245, GM
Nadia Orozco, #39806, AM
Nereo Alvarez, #39842, GM
Orville Hemady, #31900, GM
Ramon Rivera, #38783, AM
Ricardo Lumbreras, #32295, GM
Robin Mcginnis, #40343, AM
Samantha Gonzales, #38730, AM
Sierra Wyatt, #34388, AM
Tejinder Kaur, #30811, GM
Tiffany Mcbride, #31899, GM
Tiffany Nevels, #34405, GM
Tristan Montiel, #39789, AM

EXCELLENCE

4 Made Supreme Teams that Leveled Up

Top 10 Stores YTD:

Top 10 Most Improved Stores P1 to P8:

What’s the Latest with DRG Meats?
Hear from Principal Operator for Arby’s, Jason Dunn!