Restaurant General Manager (RGM) Jazmine Lucero had been working at Taco Bell for six years when DRG acquired her restaurant from another franchisee. She immediately noticed a change for the better. So what’s the DRG difference? “They’re so into their people. It’s great,” she shares.
Jazmine says she never saw the owners of her previous company. In contrast, the DRG leadership team is a consistent presence in her Taco Bell. They take the time to connect with each team member and even on the assembly line to help when needed. “That’s just a great support system to have,” she says.
“This company cares about their people.” – Jazmine Lucero, RGM
Jazmine was working as an Assistant General Manager (AGM) when the acting RGM at her restaurant left to pursue another opportunity. Her boss encouraged her to apply for the open position … and she’s been going strong for nearly three years! Jazmine admits that there were growing pains that first month, but her team was always there for her. “They’ve been really helpful with me and patient,” she shares.
TEAMWORK MAKES THE DREAM WORK
If Jazmine’s team has a super power, it’s speed of service — something they’ve no doubt learned from their self-described, “fast everything” leader. “They try to keep up with me and I think that kind of like, pushes them,” she says.
That drive has taken Jazmine all the way to the top, earning her a spot on Taco Bell’s Golden Bell reward trip to Hawaii for the top 200 “best of the best” RGMs and Area Coaches (ACs). Jazmine is quick to acknowledge she did not get there alone. “Without my team, I wouldn’t be where I’m at right now,” she stresses.
“If you have a good team, [and] they’re right behind you, that’s going to make you be successful.” – Jazmine Lucero, RGM
As a leader, Jazmine’s secret to success is her ability to drive results and create a culture of open communication. “We’re a team together. It’s not just me doing this,” she says. “If you have a problem, come to me directly and we’ll fix it.”
While Jazmine says it’s always hard to be away from her restaurant and team, Maui’s beautiful beach backdrop surely helps ease any separation anxiety! “I got to meet a lot of interesting people from all over the world,” she shares of her reward trip experience. DRG also whisks great leaders like Jazmine off on recognition trips of our own!
Being surrounded by great leaders was so inspiring that Jazmine came home with more than just souvenirs for the team in her suitcase. She brought back new ideas to try and implement in their Taco Bell. “It just makes me want to go harder,” she says. “I’m really grateful that they picked me.” And we’re grateful you picked DRG!
